How Does Reserv Luxury Work?

Reserv Luxury offers a personalised luxury shopping and sourcing service designed around your individual needs.

Simply complete our consultation form and tell us what you’re looking for. Whether it’s a specific luxury item, a hard-to-find piece or something special you have in mind, our team will review your request and contact you to discuss your requirements.

Once we understand exactly what you’re looking for, we’ll source suitable options from our network of trusted retailers, boutiques and suppliers. We’ll then present the available options to you, along with the relevant pricing and details.

Once you’ve chosen your preferred item, we’ll guide you through the next steps and arrange the purchase and delivery according to the service agreed with you.

In short: You tell us what you want. We source it. You enjoy a seamless luxury shopping experience.

Privacy Policy

Last updated: 22 August 2026

1. Introduction

Welcome to Reserv Luxury.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Reserv Luxury collects, uses, stores and protects your personal information when you visit reservluxury.com, submit a consultation form, contact us, or use our personal shopping and sourcing services.

Reserv Luxury is based in the United Kingdom and processes personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

The data controller responsible for your personal information is:

Reserv Luxury
Website: reservluxury.com
Email: concierge@reservluxury.com

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

3. Information we collect

When you submit a consultation form through our website, we may collect the following information:

• Your name

• Your email address

• Your telephone number

• Details of the item, product or service you would like Reserv Luxury to source

• Any additional information you choose to provide in connection with your sourcing request

• Information contained in correspondence between you and Reserv Luxury

We only request information that is reasonably necessary to understand your requirements and provide our personal shopping and sourcing services.

Please do not provide sensitive personal information through the consultation form unless it is necessary for your request.

4. How we use your information

We use the information you provide to:

• Respond to your consultation enquiry

• Contact you regarding your sourcing request

• Understand the item or product you would like us to source

• Research and source products on your behalf

• Provide personalised personal shopping and sourcing services

• Communicate with you regarding your enquiry or services

• Arrange consultations or other communications where necessary

• Maintain appropriate business and client records

• Improve our services and customer experience

• Protect our website and business against fraud, misuse or unlawful activity

• Comply with our legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless we have a lawful basis to do so and, where required, notify you beforehand.

5. Our lawful basis for processing your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

For information submitted through our consultation form, we will generally rely on legitimate interests and/or taking steps at your request before entering into a contract.

This allows us to use your contact details and sourcing requirements to respond to your enquiry, understand what you are looking for and determine how we may assist you.

We may also process information where necessary to:

• Fulfil a contract with you or take steps at your request before entering into a contract;

• Comply with a legal obligation; or

• Protect our legitimate business interests, provided those interests do not override your fundamental privacy rights.

Where we rely on consent for a particular use of your information, you may withdraw that consent at any time.

6. Sharing your information

Reserv Luxury respects the confidentiality of your information.

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary to operate our business and provide our services. This may include sharing information with trusted service providers that assist us with:

• Website hosting and website functionality

• Consultation forms and online services

• Email and communications

• Customer relationship management

• Payment processing, where applicable

• IT and technical support

• Professional advisers, where necessary

• Legal, regulatory or governmental authorities where we are legally required to do so

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security arrangements are in place.

If we need to share information with a retailer, brand, supplier or other third party specifically to fulfil a sourcing request, we will only share information that is reasonably necessary for that purpose.

7. Information about products you ask us to source

When you submit a request for an item to be sourced, we may use the information you provide to research products and communicate with relevant retailers, brands or suppliers where this is necessary to fulfil your request.

We will seek to limit any personal information shared with third parties to what is reasonably necessary.

8. International transfers

Some of the technology and service providers used to operate our website and business may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your personal information receives an appropriate level of protection under applicable data protection law.

9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

For consultation enquiries that do not result in an ongoing client relationship, we will normally retain your information for 24 months after the enquiry has been completed, unless we have a legitimate reason or legal obligation to retain it for longer.

Where you become a client of Reserv Luxury, we may retain relevant information for longer where necessary to manage our relationship with you, maintain business records, resolve disputes or comply with legal, accounting or regulatory obligations.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

10. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no online service or method of transmitting information can be guaranteed to be completely secure.

You should therefore take reasonable care when submitting information online and contact us immediately if you believe that your information may have been compromised.

11. Marketing

We may, where legally permitted, contact existing or prospective clients about Reserv Luxury services, new offerings or other information that may be relevant to them.

Where applicable law requires consent for marketing communications, we will obtain that consent before sending them.

You can ask us to stop sending marketing communications at any time by contacting us or, where available, using the unsubscribe option included in the communication.

You will continue to receive necessary service-related communications even if you opt out of marketing.

12. Cookies and website technologies

Our website is hosted on Squarespace and may use cookies and similar technologies.

Cookies may be used for purposes including:

• Essential website functionality

• Remembering preferences

• Website analytics

• Understanding how visitors use our website

• Improving website performance and user experience

• Marketing or advertising, where applicable

Some cookies may be placed by third-party services used on our website.

Where required by law, we will obtain your consent before using non-essential cookies.

For more information about the cookies used on our website and how you can manage your preferences, please see our Cookie Policy.

Squarespace provides tools for website owners to manage cookie consent and certain analytics settings, but Reserv Luxury remains responsible for ensuring that the way our particular website is configured complies with applicable requirements. 

13. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain processing of your personal information

• Request the transfer of certain personal information to another organisation

• Withdraw consent where we rely on consent as our lawful basis

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, please contact us using the details in Section 2.

14. Your right to object

Where we process your personal information based on our legitimate interests, you may have the right to object to that processing.

You can contact us at any time if you wish to object.

We will consider your objection in accordance with applicable data protection law.

15. Complaints

If you have concerns about the way Reserv Luxury handles your personal information, we encourage you to contact us first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

You can find information about your rights and how to make a complaint through the ICO's website.

16. Third-party websites

Our website may contain links to third-party websites, including luxury retailers, brands, suppliers or other websites.

Once you leave the Reserv Luxury website, those websites are responsible for their own privacy practices.

We recommend reading the privacy policy of any third-party website before providing personal information.

17. Children's privacy

Reserv Luxury's services are intended for adults.

We do not knowingly collect personal information from children for the purpose of providing our personal shopping and sourcing services.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

The latest version will always be published on this page and will include the date on which it was last updated.

19. Contact Reserv Luxury

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

Reserv Luxury
Website: reservluxury.com
Email: concierge@reservluxury.com

We will handle privacy-related requests in accordance with applicable data protection law.

Cookie Policy

Last updated: 22 August 2026

1. What are cookies?

Cookies are small text files that are placed on your computer, smartphone or other device when you visit a website.

They help websites function correctly, remember preferences, understand how visitors use the website and, where applicable, provide relevant content or advertising.

This Cookie Policy explains how Reserv Luxury uses cookies and similar technologies on reservluxury.com.

2. Who we are

Reserv Luxury
Website: reservluxury.com
Email: concierge@reservluxury.com

Reserv Luxury operates a luxury personal shopping and sourcing service in the United Kingdom.

Our website is hosted using Squarespace. Squarespace may use certain cookies and similar technologies to provide website functionality, security, analytics and other services.

3. How we use cookies

We may use cookies and similar technologies for the following purposes:

Essential cookies

These cookies are necessary for our website to function properly.

They may enable essential features such as page navigation, security, form functionality and other basic website functions.

Because these cookies are necessary for the operation of the website, they generally cannot be disabled through our website's cookie settings.

Analytics cookies

Where enabled, analytics cookies help us understand how visitors interact with our website.

For example, they may help us understand:

• How many people visit our website

• Which pages are viewed

• How visitors navigate through the website

• How visitors found our website

• How we can improve the website and user experience

We will only use non-essential analytics cookies in accordance with applicable UK data protection and cookie requirements.

Preference cookies

These cookies may allow the website to remember choices you make, such as certain preferences, and provide a more personalised experience.

Marketing and advertising cookies

If we use marketing, advertising or social-media technologies on our website, these may place cookies or similar technologies on your device to help measure advertising performance, understand website activity or provide relevant advertising.

We will obtain consent where required before placing non-essential marketing or advertising cookies.

4. Squarespace

Our website is built and hosted using Squarespace.

Squarespace may place cookies and similar technologies on visitors' devices as part of providing and securing its website platform and related functionality.

The exact cookies used can depend on the features and integrations enabled on our particular website.

For more information about Squarespace's use of cookies and privacy technologies, please refer to Squarespace's own information about cookies and privacy.

5. Third-party cookies

Some features or services on our website may be provided by third parties.

For example, we may use third-party services for analytics, payment processing, embedded content, social media or other website functionality.

These third parties may use cookies or similar technologies when you interact with their services.

We do not control the cookies placed by third-party websites or services, and their use of information will be governed by their own privacy policies.

Where required, we will ask for your consent before allowing non-essential third-party cookies to operate.

6. Your cookie choices

When you first visit our website, you may be presented with a cookie notice or consent banner where applicable.

Depending on the cookies being used, you may be able to:

• Accept non-essential cookies

• Reject non-essential cookies

• Choose which categories of cookies you allow

• Change your cookie preferences later

You can also manage or delete cookies through your browser settings.

Please note that disabling certain cookies may affect how some parts of our website function.

7. Managing cookies through your browser

Most internet browsers allow you to control cookies through their settings.

You can usually choose to block cookies, delete existing cookies or receive a notification before cookies are placed on your device.

The method for managing cookies varies depending on the browser you use.

You can find information about cookie settings through your browser's help or privacy settings.

8. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our website, the technologies we use or applicable legal requirements.

Any changes will be published on this page and the "Last updated" date will be amended accordingly.

9. Contact us

If you have any questions about this Cookie Policy or how Reserv Luxury uses cookies, please contact us:

Reserv Luxury
Website: reservluxury.com
Email: concierge@reservluxury.com

For information about how we collect, use and protect personal information, please see our Privacy Policy.